How long will it take to process my order?

Orders will be processed on a first come, first serve basis. We will make every effort to make sure orders are processed as soon as possible, and no unnecessary delays occur in processing an order. In most cases orders are processed immediately, often shipping the same day for in-stock items.

During busy periods, delays may occur. All orders will be processed no later than 2 business days upon receipt, provided the items are in stock and there are no problems with the payment verification. Items are allocated to your order when your order is being processed and after your payment has been verified, so on rare occasions stock may change by the time an order is being processed.

Once an order request has been received by us, you will receive periodic e-mails from us regarding the processing of your order. Within 24 hours of your order being shipped, you will receive an e-mail that contains the carrier tracking number for your order.

Is ordering online secure?

Yes. We take the utmost care with the information that you provide us when placing an order on our website (or through any other means). The server that hosts our bookstore encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol. During the encryption process, information is scrambled into small bits of code that cannot be read as they travel to us over the Internet. Once we receive the encrypted information, we use a private, one-of-a-kind key to decode it.

How would I know when my product(s) have been shipped?

A confirmation email on shipment will be sent to your email address.

What countries do you ship to?

USA, UK, Belgium, Denmark, France, Ireland, Italy and Spain.

What is your ordering process ?

All orders are received via a secure server to ensure that your details are kept private and to guarantee your peace of mind. Your credit card will be charged only for the amount indicated in your order and this includes shipping and packaging. We ship to any personal address, but we don't ship to Post Office Boxes. About any items that come out of stock you will be notified by e-mail. We ship orders daily on a first in first out basis and the credit card is charged only as the order has been sent.

How long does it take until I receive my product(s)?

We use registered International Airmail for all of our orders. The final delivery time depends on the reliability of your postal service. The time from order to arrival of shipment generally takes between 7 and 14 working days. We are unable to accept requests for cancellations once the order has been processed. Your credit card will be charged in USD. For other currencies prices are approximate.

What types of payment do you accept?

Individuals can purchase with check, or credit card (Visa, Mastercard, American Express).

Can I have someone else pick up my order?

Normally the answer is no, however we can make an exception if prior arrangements are made.

What are the advantages of ordering from the Hardware-etc.com

You can save up to 50% on software and as much as 5% on computers, servers and printers.

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